Beschreibung
The value from Information Technology (IT) has long been a debatable issue in business. As investments in IT continue to increase, so do the reliance of most organizations on their in-place technical infrastructure and the performance of their IT function. IT enabled service innovation by its very nature is elusive and hard to measure. Our approach seeks to explore how a service operator, such as an international airport, can gauge value from investment into IT when introducing service innovation. We examine how the airport operator combines a variety of accounting techniques and other tools to capture value from their IT investments. We offer some lessons learnt and suggest a more 'in sync' way for businesses evaluating their IT enabling service innovations.
Autorenporträt
Dr Kevin Grant is the Head of the Informatics Department, School of Business, at London South Bank University. For this book Kevin has acted as the coordinating editor for his fellow co authors Professor David Edgar, Tassos Alefantos, Professor Martin Meyer and Dr Jari Kuusisto
