Beschreibung
The aim of this study is to explanatory the effects of organisational integrity and leadership behaviour on organisational excellence by considering the mediating role of work engagement in the banking sector. The quantitative (questionnaire survey) design was used to gather data from 285 employees of the banking sector in Southern and Central Iraq. The findings revealed a partial mediation role of work engagement in the relationship between organisational integrity and organisational excellence and a full mediation role between leadership behaviour and organisational excellence. Based on these results, managers need to understand the impact of their leadership behaviour on organisational outcomes. In addition, they have to understand how people think and what motivates them positively. Therefore, managers must deal with employees as internal customers and realize that their satisfaction and performance is the satisfaction of external customers. Few studies have dealt with this topic in developing countries, namely Iraq. The increases in the strength of competition in the Iraqi banking sector pays more attention to the search for excellence.
Autorenporträt
Hadi AL-Abrrow is Professor at College of Economics and Administration, Business Administration Department, University of Basrah -IraqHasan Abdullah is Assistant Lecturer at Basrah University College for Science & Technology-Iraq & an employee in Ministry of Electricity IraqiNadia Atshan is Assistant Lecturer at the Southern Technical University.
