Beschreibung
Explains design of a service step by stepHighlights the importance of service evaluation in supporting service design and fostering innovationProvides service design and evaluation tools suitable for practitioners, companies, and public administrations
Herstellerkennzeichnung:
Springer Verlag GmbH
Tiergartenstr. 17
69121 Heidelberg
DE
E-Mail: juergen.hartmann@springer.com




































































































