Relationship Marketing and Its Effect on Customer Loyalty

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39,90 

Relationship Marketing and Its Effect on Customer Loyalty in Commercial Banks in Ambo Town

ISBN: 3659494704
ISBN 13: 9783659494703
Autor: Megersa, Hailu
Verlag: LAP LAMBERT Academic Publishing
Umfang: 84 S.
Erscheinungsdatum: 07.12.2013
Auflage: 1/2013
Format: 0.6 x 22 x 15
Gewicht: 143 g
Produktform: Kartoniert
Einband: Kartoniert
Artikelnummer: 5987490 Kategorie:

Beschreibung

Today the emergence of banks in the banking industry increase from time to time in Ethiopian banking industry, so banks needs to place an emphasis on relationship marketing practice to improve their relationship with their customers. The main target of relationship marketing is to create long-term relationships with customers to have loyal customers which raise the benefits of organization. The relationship marketing dimensions are considered to be crucial for building long-term relationship with customers.

Autorenporträt

Hailu Megersa is a lecture at Ambo university in department of marketing management (Ambo, Ethiopia).I received my first degree from Mekelle university in marketing and sales management. I also received my master's degree from Addis Ababa university in Business Administration.

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