Beschreibung
In recent years the importance of how the modern customer interprets the ever increasingly complex messages that brands portray has turned into one of the biggest mysteries of retail. This study looks at how, and to what extent, the effect brand equity has upon customer loyalty both in terms of customer behaviours and attitudes within the nationwide retail setting. Whilst most studies have concentrated on the US retail space i have brought the spotlight onto the UK - one of the most psychologically charged retail operations in the world.
Autorenporträt
Mark A. Edeson (Assoc. CIPD): Studied B.A. (Hons) Business Studies at Leeds Metropolitan University, UK. Human Resources Specialist at Yorkshire Building Society, Leeds, UK.
