Work Habits of Call Center Agents and Their Implications

Lieferzeit: Lieferbar innerhalb 14 Tagen

39,90 

ISBN: 3659661015
ISBN 13: 9783659661013
Autor: Catayoc, Rabel
Verlag: LAP LAMBERT Academic Publishing
Umfang: 68 S.
Erscheinungsdatum: 03.01.2015
Auflage: 1/2015
Format: 0.5 x 22 x 15
Gewicht: 119 g
Produktform: Kartoniert
Einband: Kartoniert
Artikelnummer: 7722801 Kategorie:

Beschreibung

In todays challenging competition among businesses in different types of industries, call centers play an important role as a tool commonly used by organizations to outsource workload overseas. One of the major reasons is for a business to remain in the competition arena against other competitors particularly those in the same industry. This type of strategy not only benefits the business itself but also third-world countries overseas. It offers individuals in a certain country job opportunities as call center agents with promising monthly salary. This study investigated the benefits of being a call center agent, its health implications and work habits as such.

Autorenporträt

Prof. Rabel B. Catayoc was an HR Practitioner in distribution and manufacturing industries. Currently he is a full time college instructor. He earned his Bachelor's degree in business administration major in Human Resource Development Management (BSBA-HRDM) at Capitol University (CU) and Master in Business Management (MBM) at the same school.

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