Practical Manual of Quality Function Deployment

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69,54 

ISBN: 3319085204
ISBN 13: 9783319085203
Autor: Maritan, Davide
Verlag: Springer Verlag GmbH
Umfang: xiii, 190 S., 52 s/w Illustr., 190 p. 52 illus.
Erscheinungsdatum: 19.09.2014
Auflage: 1/2014
Produktform: Gebunden/Hardback
Einband: GEB

This book introduces into the practical application of Quality Function Deployment (QFD) beyond the famous House of Quality Matrix by presenting a fully developed example of a clear and comprehensive QFD framework. The QFD workflow is described step by step, encompassing strategic planning, customer surveys, product and service characteristics, mechanisms, parts and cost deployment, technologies, process phases and faults analysis. The model, as presented with practical suggestions, can be used in firms with low resources and/or need for speed. In addition, a chapter is dedicated to the most common „fuzzy“ algorithms, explained for professionals and the book closes by describing in detail some QFD case studies. This book will be of interest to all who wish to use QFD to respond to and satisfy customer requirements effectively.

Artikelnummer: 6770389 Kategorie:

Beschreibung

Inhaltsangabe1 Quality Function Deployment (QFD): Definitions, History and Models.- 2 Strategic Matrices and Customer Analysis.- 3 QFD from Product Characteristics to Pre-production.- 4 Fuzzy QFD.- 5 QFD Case Histories.

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