Beschreibung
Autorenporträt
Jennifer D. Chandler is Associate Professor of Management at California State University, Fullerton, USA. She studies service innovation, technology, and the development of user-centric service systems.
Herstellerkennzeichnung:
Springer Verlag GmbH
Tiergartenstr. 17
69121 Heidelberg
DE
E-Mail: juergen.hartmann@springer.com




































































































