Produktbild: Improving Service Level Engineering

Improving Service Level Engineering

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An Intuitionistic Fuzzy Approach, Fuzzy Management Methods

ISBN: 3319597159
ISBN 13: 9783319597157
Autor: Schütze, Roland
Verlag: Springer Verlag GmbH
Umfang: xxv, 195 S., 7 s/w Illustr., 64 farbige Illustr., 195 p. 71 illus., 64 illus. in color.
Erscheinungsdatum: 28.07.2017
Auflage: 1/2018
Produktform: Gebunden/Hardback
Einband: Gebunden

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

Artikelnummer: 2318292 Kategorie:

Beschreibung

Autorenporträt

Dr. Roland Schütze is a researcher in the Department of Informatics at University of Fribourg, Switzerland. His research interest is focused on fuzzy management methods and service level management.

Herstellerkennzeichnung:


Springer Verlag GmbH
Tiergartenstr. 17
69121 Heidelberg
DE

E-Mail: juergen.hartmann@springer.com

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