Rethinking Public Service Delivery

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Managing with External Providers, The Public Management and Leadership Series

ISBN: 0230237959
ISBN 13: 9780230237957
Autor: Alford, John/O’Flynn, Janine
Verlag: Springer Verlag GmbH
Umfang: 328 S.
Erscheinungsdatum: 25.06.2012
Auflage: 1/2012
Produktform: Kartoniert
Einband: Kartoniert

Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.

Artikelnummer: 2998145 Kategorie:

Beschreibung

Autorenporträt

JOHN ALFORD is Professor of Public Sector Management at the University of Melbourne and at the Australia and New Zealand School of Government. JANINE O'FLYNN is Professor of Public Management at the University of Melbourne, Australia.

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E-Mail: juergen.hartmann@springer.com

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