Engaging Public Sector Clients

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From Service-Delivery to Co-Production

ISBN: 0230223761
ISBN 13: 9780230223769
Autor: Alford, John
Verlag: Springer Verlag GmbH
Umfang: xiv, 261 S.
Erscheinungsdatum: 08.04.2009
Auflage: 1/2009
Produktform: Gebunden/Hardback
Einband: GEB

Addresses a very important and developing element of public services management: the increasing recognition of the significance of co-production as critical to understanding public services improvement and ‘reform’ across a range of countriesCo-production has come to the fore to a greater extent because of the increasing discussion of the concept of public value, which decentres the organization as the sole and primary focus of public services creationOffers an original theory which recasts how we think about clients in the public sectorChallenges existing assumptions about people’s motivations in their interactions with government and their social milieu

Artikelnummer: 9049329 Kategorie:

Beschreibung

Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.

Autorenporträt

JOHN ALFORD is Professor of Public Sector Management at the Melbourne Business School, University of Melbourne, Australia and also at the Australia and New Zealand School of Government, Australia. His research and publications are on organization-client relationships, public sector strategy and inter-organizational collaboration.

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