Beschreibung
InhaltsangabePreface. Part One: TQM Principles and Practices. Part Two: Measuring performance. Part Three: leadership and quality strategy. Part Four: quality in service. Part Five: quality systems and learning culture. Part Six: continuous improvement. Part Seven: TQ and statistical applications. Part Eight: quality in education. Part Nine: achieving excellence and benchmarking. Part Ten: world class enterprises. Part Eleven: quality culture. Index of contributors.
Inhaltsverzeichnis
Preface. Part One: TQM Principles and Practices. Part Two: Measuring performance. Part Three: leadership and quality strategy. Part Four: quality in service. Part Five: quality systems and learning culture. Part Six: continuous improvement. Part Seven: TQ and statistical applications. Part Eight: quality in education. Part Nine: achieving excellence and benchmarking. Part Ten: world class enterprises. Part Eleven: quality culture. Index of contributors.
