Beschreibung
Drawing on extensive and detailed fieldwork within airlines-an industry that pioneered near-miss analysis- this book develops a clear set of practical implications and theoretical propositions regarding how all organizations can learn from 'near-miss' events and better manage risk and resilience.
Autorenporträt
Carl Macrae is a social psychologist, Senior Research Fellow in the Centre for Patient Safety and Service Quality at Imperial College London, UK, and a Health Foundation Improvement Science Fellow.
Herstellerkennzeichnung:
Springer Verlag GmbH
Tiergartenstr. 17
69121 Heidelberg
DE
E-Mail: juergen.hartmann@springer.com
