Beschreibung
The Lodges CSFs are determinant factors for Strategic and Business Planning which ensure successful competitive performance for the individual, department, or organisation in the utilisation of People, Resources, use of Innovation, Marketing, Operations and Finance through which they specifically capture the dimensions of quality within the lodging industry. The book has been written for students studying tourism, hospitality and leisure and for executives and management within the industry, for the purpose of understanding what factors contribute to managing successful lodges and provision of quality service standards for customer satisfaction despite the challenging economic environment worldwide. Students taking degree courses will find this book invaluable to comprehend why the percentage of lodge business portfolio has taken an urge on the bigger business hotels.
Autorenporträt
A professional hotelier with over 30 years experience in the Tourism and Hospitality operations. Currently as a Consultant in the sector, a Part-Time Lecturer, University of Zambia, Department of Food Science,a Fellow Member (FIH) and Chairman of the Institute of Hospital. A holder of Master of Arts Intl Hospitality Mgmnt from Stenden University.
Herstellerkennzeichnung:
BoD - Books on Demand
In de Tarpen 42
22848 Norderstedt
DE
E-Mail: info@bod.de
