Beschreibung
This Book assess the service quality gaps at two universities in Palestine. The study employs the SERVQUAL model to gauge the difference between undergraduate students expectations and perceptions utilizing the disconfirmation theory which is grounded in the satisfaction literature. The study further examines undergraduate students loyalty intentions and overall satisfaction. The Book is pioneer in terms of originality of the scope and instrument used.
Autorenporträt
Aida Koni has received her B.Sc. degree in Biotechnology from ANNU, Palestine in 2007. In 2013 she received her M.Sc. degree from UKM, Malaysia in West Asian Studies.
Herstellerkennzeichnung:
BoD - Books on Demand
In de Tarpen 42
22848 Norderstedt
DE
E-Mail: info@bod.de
